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SIG Remote Services

Fast & efficient support in case of unplanned downtime.

Connect with us anytime

SIG is here to help food and beverage manufacturers service their filling machines efficiently and avoid downtimes.

 

With SIG Remote Services, our clients can connect with an SIG expert from anywhere in the world, whenever they need.

Benefits

  • More filling line uptime

  • Shorter wait times for support

  • Improved first time fix rate

  • Support from an SIG service expert

  • State-of-the-art tools

  • In-depth data insights and analysis

  • Secure data connections to filling lines

We developed SIG Remote Services in response to our customers’ challenges and demands. The food and beverage industry faces growing competitive pressures, decreasing profit margins, operational complexity, and shorter production cycles. We understand that manufacturers can’t afford long wait times for support and the risk of downtime.

Our clients can connect with us using SIG video-enabled smart glasses, smartphones, tablets, or computers. Being able to connect with us means significantly less wait time for support, and we can help troubleshoot issues on the phone, through live video, and by using in-depth data analysis of your equipment.

Multiple ways to connect

We offer a wide range of services, performed by SIG experts who are able to support our customers with both basic issues and more involved, technical challenges.

Hotline Support

Customers can instantly connect to an SIG service expert via telephone and work together to troubleshoot problems.

Live Support

Live, video guidance, enabled by SIG smart glasses or a mobile device, to identify issues and provide assistance faster than ever. An SIG service expert can see exactly what the customer sees and guide the user through solving errors. Our service exports can also send detailed instructions or technical drawings as an aid, and identify and order any parts that need replacing.

Rapid Scan Support

Sometimes, it’s hard to know what’s going on with your equipment. We can connect with your filling line by establishing a remote, secure connection and analyzing the data of your equipment to provide deeper insights and identify issues.

Diagnostic Support

SIG experts can provide preventative support by running diagnostics on your equipment, preventing downtimes and ensuring your filling line runs smoothly.

Whatever you need, we’re just a call, click, or video chat away. Learn more by contacting us.