Meet Changliang Lin
Changliang Lin, based in China, has been a dedicated Field Service Engineer (FSE) at SIG for over 12 years. Throughout his journey, he has played a vital role in supporting customer production lines, ensuring consistent performance, product quality, and long-term value from SIG’s solutions.
Each day, he begins by aligning with his customers – reviewing the production plan and analyzing the previous day’s results. Communication is key from the start, and understanding customer priorities helps him tailor the day’s focus. After this, he inspects sealing conditions, checks the cleaning and lubrication of the filling machine and reviews red dye test results. He also monitors the performance of downstream equipment to identify any early signs of inefficiency or malfunction.
Changliang’s routine combines preventative maintenance with hands-on diagnostics. If issues arise, he takes immediate action – inspecting and repairing faulty components, optimizing machine settings, and validating performance to restore operations quickly and smoothly. Every solution is followed by clear updates to the customer, documentation of the steps taken, and advice to ensure sustained efficiency.
For him, the most fulfilling part of his work is solving complex challenges and seeing the positive impact of his support – not only in improved line performance but also in customer satisfaction. The variety of technical tasks and the dynamic nature of customer environments mean that no two days are the same.
Collaboration is a cornerstone of Changliang’s success. Whether it’s with customers or teammates, he believes that open communication is essential. "We always take the time to clarify problems and ensure we fully understand each other," he says. This approach helps build strong working relationships and paves the way for long-term improvements.
One of Changliang’s most rewarding moments was helping a customer stabilize production after repeated quality issues. His diagnosis and actions not only solved the problem but also helped prevent it from recurring – earning the trust and gratitude of the customer team.
Many may not realize that life as an FSE is about more than machines. “It’s also about people – building trust, being adaptable, and guiding others,” Changliang notes. He highlights that while technical expertise is important, communication and empathy are just as critical in the field.
SIG has been instrumental in his growth, offering a wide range of technical and soft skills training. Programs like Learn to Lead, How to Communicate with the Customer, and Time and Stress Management have helped him develop a well-rounded skill set. “My leaders have always been there to support me, helping me perform my job better and grow in my career,” he shares.
To those considering a role as an FSE, Changliang offers this advice: “Stay curious, stay open, and be ready to learn every day. If you love solving problems and working closely with people, this job will reward you in more ways than one.”